Cherished App Support

This page is for caregivers using the Cherished iPhone/iPad app to support a loved one living with dementia or Alzheimer's disease. If you don't find your answer here, email us anytime at cherished@ed5x.com.

What Cherished Does

Cherished turns your iPhone or iPad into a calming photo and music experience to help your loved one:

• See familiar faces
• Feel less anxious or confused
• Settle into a simple, predictable daily routine

You add photos of family, friends, and caregivers, then let the app play a looping slideshow with gentle background music.

Getting Started

1. Download & open the app

• Install Cherished from the App Store on your iPhone or iPad.
• Open the app and follow the on-screen steps.

2. Create a Person

• Tap to add your loved one.
• Enter their name and relationship (for example: "Mom," "Dad," "Spouse").

3. Add photos

• Add at least 3 clear, close-up photos of important people in their life.
• You can label each person (e.g., "Daughter – Sarah," "Grandson – Daniel").

4. Start a slideshow

• Tap Play to begin the calming slideshow with music.
• The app will automatically cycle through photos on a 20-second display to allow time for recognition and emotional response.

Use Cherished at the same time each day if possible (for example, before dinner or in the evening) to make it a comforting routine.

Common Questions

Is Cherished free?

Yes. All core slideshow and music features are free so you can fully use Cherished for your loved one.

Does Cherished upload photos to the cloud?

No. All photos stay on your device. Cherished does not upload photos, track you, or collect personal data.

Does Cherished provide medical advice?

No. Cherished is a support tool for caregivers. It does not diagnose, treat, or replace professional medical care. Always follow the guidance of your healthcare providers.

Troubleshooting

The app crashed or froze

• Make sure you have the latest version of iOS installed.
• Close and reopen the app.
• If the problem continues, please email us at cherished@ed5x.com with:
  • Your device model (e.g., iPhone 13, iPad 9th gen)
  • Your iOS version
  • A brief description of what you were doing when the issue happened

Photos are not showing or look distorted

• Check that the photos are saved on your device (not only in cloud storage).
• Try adding a different photo to see if the issue is with a specific image.
• If it keeps happening, send us details and screenshots if possible.

No sound / music is too loud

• Verify your device volume and mute switch.
• Check if other apps can play sound.
• Adjust your volume to a level that feels calming and not overstimulating for your loved one.

Feedback & Feature Requests

Cherished was created by a family caregiver. Your real-world experience matters.

If something is confusing, if your loved one responds especially well to a certain feature, or if there's something that would make caregiving easier, please tell us: cherished@ed5x.com

Privacy & Safety

• Photos are stored locally on your device.
• No cloud uploads, no tracking, no ad networks.
• Designed with memory care facilities in mind, but always follow your organization's privacy rules and guidelines.

If you have any concerns about privacy or data use, contact us at cherished@ed5x.com.

Contact

For any support issue, bug, question, or suggestion, you can reach us at:
Email: cherished@ed5x.com

We do our best to respond as quickly as possible and appreciate your patience. You're doing important, often unseen work. Our goal is to make at least one part of your day a little easier.